|
About Our Products?
1. Do you offer a printed catalog?
2. Do you have all of your products in stock?
3. What are special assorted deals?
4. Does your products have sizes?
5.Do your products cater to western or international markets?
6.What happens if the products I receive are defective or don't meet up to expectations?
7. Can I order samples?
Placing Your Order
1. Is there a minimum checkout amount?
2. How will I know the exact transportation, shipping and other misc costs?
PAYMENT METHODS
1. What payment methods do you accept?
2. Can you accept Letter of Credit as payment?
3. What happens if my funds don't get used up due to out of stock or cancellations?
INTERNATIONAL FREIGHT DELIVERY
1. Which logistic partners do you work with to get our goods safely to us and on time?
2．How long does it take to receive my order?
EXPORT ARRANGEMENTS & CUSTOMS
1. What is involved in export arrangements?
2．Who is responsible for tariffs when the goods arrive in my country
QUALITY CONTROL
Do you offer quality control checks on the products I ordered?
INSURANCE
Do you offer insurance?
EXCHANGES & RETURNS
Can I exchange or return products?
ORDER STATUS
1．How do I check the status of my order or shipment?
2．What is the entire turnaround time to receive my products?
Answers
About Our Products
1. Do you offer a printed catalog?
Since our inventory is ever-changing to catch up with up-to-trend belt styles, we do not offer printed catalog of our wholesale products. All of our products are uploaded on our website, so you can check our comprehensive and up-to-date selections online 24/7.
2. Do you have all of your products in stock?
Most of products you see online are in stock. However, in order to provide up-to trend style products, our inventory constantly changes, and some styles may be discontinued without any notice. We will try to reorder some of the most popular styles following in needs of our customers. The best way to check availability is to contact us via email sales@99price.com or call us @ (310)356-9910 during our business hours 9am-6pm PST Mon-Fri.
3. What are special assorted deals?
Special Assortment deals give great opportunity for customers who want to try out our products and see how they do at your store. Content details such as quantity are specifically explained under product description. Normally, one dozen or half dozen are assorted with 2 to 12 styles/color/size different items.
4． Does your products have sizes?
Yes, some of them does and some of them doesn't. If any of our products has sizes such as belts and shoes, details are explained either on "Item Sizes - Material" section under site info or on the product description. If our product does not have sizes, most of products are in standard adult size unless otherwise mentioned.
5． Do your products cater to western or international markets?
Products we list on our website are mainly manufactured for international markets with accompanying English language manuals and instructions, power ac/dc adapters, etc. For apparel, our products are tailored for both US or Asian size standards.
6. What happens if the products I receive are defective or don't meet up to expectations?
If you are ordering a sizeable amount of quantity for the first time, we suggest you first order a sample for inspection. This should eliminate much guesswork as to the quality of the product..
7．Can I order samples?
YES, of course . All samples are chargeable at sample prices set .
Placing Your Order
1.Is there a minimum checkout amount?
Our minimum checkout amount is one carton per order for products. Shipping fees are separately charged.
2.How will I know the exact transportation, shipping and other misc costs?
One of your main benefits of using 1st retailer.com? is our dedication to shop around for the best shipping rates on your behalf from related courier and freight forwarding companies. You get to take advantage of our deep discounts of as much as 40% off published courier rates since we have a good standing with these companies. As for ocean or air freight charges, there are special promotional rates during certain days of the week or month, and we will be informed firsthand to pass on these savings to you.
PAYMENT METHODS
1.What do you accept?
We accept all major credit cards and paypal payment for purchases under $2000. For purchases over $2000, we only accept Telegraphic-Transfers (T/T) as payment. Our staff will email you instructions for T/T payment once we confirm availability of your merchandise with your suppliers.
2.Can you accept as payment?
No, we can only receive cash payment via wire transfer in order to begin work for your order. If you want to import mass quantities? ,you can contact our trade department to do it.
3.What happens if my funds don't get used up due to out of stock or cancellations?
For unused funds on your account, you may have it stored as customer credit for your next purchase or request for an immediate cash refund to be issued
INTERNATIONAL FREIGHT DELIVERY
1.Which logistic partners do you work with to get our goods safely to us and on time?
1st retailer.com leaves the complexity of international logistics to the experts. We partner with a host of world renowned logistical companies such as UPS, DHL, TNT, CHINAPOST as well as reputable locally based logistical companies to supplement the delivery network. We can cover the entire China region, as well as the whole of USA, Europe and other common destinations in order to get your goods to your doorstep on time, ?every time. When you order from smallvolume.com, you know your goods are in safe hands and handled only by the best people in the industry.
2.How long does it take to receive my order?
Once you finish your payment , mostly you will receive your goods about 7- 10 days .
EXPORT ARRANGEMENTS & CUSTOMS
1.What is involved in export arrangements?
When you began your business, you had to assemble a large staff of employees to handle direct China import and export transactions. You had to learn how to maintain communications with suppliers; find factories; pay export fees, harbor fees, customs duties, and forwarder fees; and the list goes on. All of that only gets your goods to the nearest port. There is still the matter of getting them to your facility, which will involve many additional steps. Just one mistake can cost you a lot of money.
Smallvolume.com relieves you of the major complication of handling paperwork related to China import and export procedures. All export procedures relating to intercontinental import/export company documentation, customs clearance, quotas, visas and so on will be handled by our expert logistics team. You'll only be responsible for the charges incurred.
Custom Duties and Tariffs:
Documentations we perform are:
·Airway Bill
·Bill of lading
·Commercial Invoice
·Inspection Certificate
·Insurance Certificate
·Packing List
Under your country's import regulations, the goods you're importing from a wholesale or dollar store supplier in China may be liable for customs duties. We will prepare all of the documentation necessary to clear your goods at port. You'll only be responsible for all customs taxes payable on your end.
2. Who is responsible for tariffs when the goods arrive in my country
Customers will be responsible for paying duties for importing your products to your country. Our staff will give you an indication of how much duties you are expected to pay, depending on its category, when you receive your products.
QUALITY CONTROL
1.Do you offer quality control checks on the products I ordered?
For quality control concerns, 1st retailer.com makes sure any quality control concerns you have about the goods made in China that you buy through us are fully addressed. Through our years of building long-term relationships with our preferred wholesale catalog suppliers, we're had nearly 100% success in meeting quality standards. Below you'll find some invaluable guidelines to ensure a high level of satisfaction with any China import and export purchase you make through smallvolume.com.
To lower the risk factor for both parties, we recommend the following steps:
1.Your first avenue of quality control is through ordering and inspecting samples from your desired. This should give you a better idea of what to expect when you make the initial purchase from us.
2.You may want to start slowly and order a minimal amount from new items . Once you're satisfied with your first shipment, you can continue to order in regular or larger volumes from the same item the next time you restock.
3.Our quality assurance team is also here to help you. Depending on your order amount, we will verify aspects of your order prior to shipment.
4.If you require professional on-site inspection during the manufacturing process or detailed pre-shipment inspection before goods are shipped out, we can refer you to qualified inspection or audit partner companies whom we can work with hand in hand. This service is especially suited for large orders and rates start from $50 per man day complete with detailed inspection or audit reports.
INSURANCE
Do you offer insurance?
Insurance charges are calculated in the shipping and export fee prior to your goods being shipped out.
EXCHANGES & RETURNS
Can I exchange or return products?
When the goods are delivered, sometimes it may be a little broken, if the quantity is less than 5%, you can send us the broken ones ,we will exchange it ,if? the quantity is larger than 20%, you can return our goods ,we will send you a new carton.
ORDER STATUS
How do I check the status of my order or shipment?
You may login to your account at 1st ratailer.com . Our staff will provide you all necessary info to allow you to track your shipments online.
|
