If you are ordering a sizeable amount of quantity for the first time, we suggest you first order a sample for inspection. This should eliminate much guesswork as to the quality of the product. Smallvolume also conducts strictly defined payment procedures to suppliers based on the size of your order. In event of dissatisfaction, we will contact your supplier on your behalf, and work together with both parties to derive a favorable solution or settlement. See more information on escrow service and quality control.If you are ordering a sizeable amount of quantity for the first time, we suggest you first order a sample for inspection. This should eliminate much guesswork as to the quality of the product. Smallvolume also conducts strictly defined payment procedures to suppliers based on the size of your order. In event of dissatisfaction, we will contact your supplier on your behalf, and work together with both parties to derive a favorable solution or settlement. See more information on escrow service and quality control.If you are ordering a sizeable amount of quantity for the first time, we suggest you first order a sample for inspection. This should eliminate much guesswork as to the quality of the product. Smallvolume also conducts strictly defined payment procedures to suppliers based on the size of your order. In event of dissatisfaction, we will contact your supplier on your behalf, and work together with both parties to derive a favorable solution or settlement. See more information on escrow service and quality control.If you are ordering a sizeable amount of quantity for the first time, we suggest you first order a sample for inspection. This should eliminate much guesswork as to the quality of the product. Smallvolume also conducts strictly defined payment procedures to suppliers based on the size of your order. In event of dissatisfaction, we will contact your supplier on your behalf, and work together with both parties to derive a favorable solution or settlement. See more information on escrow service and quality control.

FREQUENTLY ASKED QUESTIONS (FAQ)
COMPANY INFORMATION
What is smallvolume.com?
How experienced and reputable is your company in this field?
PRODUCT INFORMATION
Do your products cater to western or international markets?
What happens if the products I receive are defective or don't meet up to expectations?
Can I order samples?
HOW TO ORDER
Is there a minimum checkout amount?
How will I know the exact transportation, shipping and other misc costs?
PAYMENT METHODS
What payment methods do you accept?
Can you accept Letter of Credit as payment?
PAYMENT ARRANGEMENTS
How do you screen your suppliers for fraud?
How can you guarantee my goods through your escrow service?
Do you allocate deposits to suppliers BEFORE my goods are collected?
What happens if my funds don't get used up due to out of stock or cancellations?
Do you offer credit terms?
SUPPLIER COMMUNICATION
How do I communicate with certain suppliers I'm interested to buy from?
INTERNATIONAL FREIGHT DELIVERY
Which logistic partners do you work with to get our goods safely to us and on time?
Will you consolidate my goods prior to shipment if I buy from several suppliers whom may be located in different areas?
EXPORT ARRANGEMENTS CUSTOMS
What is involved in export arrangements?
Who is responsible for tariffs when the goods arrive in my country?
QUALITY CONTROL
Do you offer quality control checks on the products I ordered?
INSURANCE
Do you offer insurance?
EXCHANGES RETURNS
Can I exchange or return products?
ORDER STATUS
How do I check the status of my order or shipment?
What is the entire turnaround time to receive my products?
WEBSITE ISSUES
Why does your website time out so often?
What will you do with my personal information?
Back to Top
What is involved in export arrangements?
Who is responsible for tariffs when the goods arrive in my country?
QUALITY CONTROL
Do you offer quality control checks on the products I ordered?
INSURANCE
Do you offer insurance?
EXCHANGES RETURNS
Can I exchange or return products?
ORDER STATUS
How do I check the status of my order or shipment?
What is the entire turnaround time to receive my products?
WEBSITE ISSUES
Why does your website time out so often?
What will you do with my personal information?
Back to Top